We accept all major credit and debit cards, as well as PayPal. Rest assured, all transactions are securely processed.

If you need to modify your order, please contact us as soon as possible via email. We will do our best to accommodate your request, but once the order has been processed or shipped, changes may not be possible.

Once your order is dispatched, you'll receive an email with tracking details. Use these to follow the progress of your delivery.

Not just yet. For now, we’re focused on delivering within Australia, but international shipping options are coming soon!

Our customer support team is available via email. Please visit our 'Contact Us' page for further details, and we’ll be happy to help with any inquiries.

Orders are processed within 1-2 business days. During busy periods, like holidays, processing may take a bit longer, but we’ll do our best to ensure your order is dispatched as soon as possible.

We currently ship within Australia, offering the following options:

Standard Shipping: Delivery within 3-7 business days, depending on your location.

Express Shipping: Faster delivery within 1-3 business days.

Shipping costs are calculated at checkout based on your location and the shipping method you choose.

After your order has been dispatched, you'll receive a shipping confirmation email with tracking details. You can use this information to track your order and stay updated on its delivery status.

If your delivery is delayed or hasn't arrived as expected, please contact our support team. We'll work with our shipping partners to resolve the issue as quickly as possible.

While we're working to expand, we currently do not offer international shipping just yet. We’re focused on delivering within Australia but hope to serve our global community soon!

At Equippd, we want you to be completely satisfied with your purchase. If for any reason you're not, you can return your items within 30 days of receiving your order. Returned items must be unworn, unwashed, and in their original packaging with all tags attached. Proof of purchase is required.

If you need to return an item, simply send us an email at info@equippd.com.au with your order number and details of the item you wish to return. Our team will guide you through the process. Once we receive and inspect your return, we’ll send you an email confirmation, and your refund will be processed.

When returning an item, you can either request a refund to your original payment method or choose store credit for future purchases. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is faulty or incorrect.

Yes, sale items can be exchanged provided they meet the same return criteria as full-price items. If the item you'd like to exchange is no longer available, we'll offer you store credit or a refund.